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Privacy and Cookies Policy

This privacy policy sets out how Hitmate uses and protects any information that you give when you use this website. Hitmate is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:

  • Name

  • Address

  • Contact information including email address and telephone number

  • Demographic information such as gender, preferences and interests

  • Other information relevant to customer surveys and/or offers


For the exhaustive list of cookies we collect see our Cookie Policy. By using cookies, we’re able to enhance your customer experience and provide you with content and products that are relevant and available in the region in which you’re currently located.  We do not use this information for any other purpose.

Storage of information

Your information will be stored on our secure web server and we will keep our own backup copy. We may also store your information on paper at our offices. We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction, or damage. The credit or debit card details you supply will be stored by the external payment provider and your card issuer for payment processing reasons. Hitmate will not store any card payment data.

What do we do with your information

We may share your information with selected third parties including: - Suppliers and sub-contractors for the performance of any contract we enter into with you; analytics and search engine providers that assist us in the improvement and optimisation of our site.

The normal legal basis for processing customer data is that it is necessary for the legitimate interests of Hitmate, including: -

  • Selling and supplying goods and services to our customers

  • Protecting customers, employees and other individuals and maintaining their safety, health and welfare

  • Promoting, marketing and advertising our products and services

  • Sending promotional communications which are relevant and tailored to individual customers 

  • Understanding our customers’ behaviour, activities, preferences, and needs

  • Improving existing products and services and developing new products and services

  • Handling customer contacts, queries, complaints or disputes

Your rights

You may choose to restrict the collection or use of your personal information in the following ways:

  • You have the right to ask us not to process your personal data for marketing purposes. Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • Opting-out of marketing emails. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. You can either unsubscribe directly by clicking on the relevant link in the footer of the email.


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to us at 25 Castlegate, Richmond, Surrey TW9 2HL. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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